An active shooter is an individual actively engaged in killing or attempting to kill people in a confined and other populated area. In most cases, active shooters use firearms and there is no pattern or method to their selection of victims. Active shooter situations are unpredictable and evolve quickly.
The year 2020 is around the corner! Is your vision 20/20 when it comes to creating personalized customer experiences while enriching your brand? In this webinar we will examine ways to personalize the customer experience while instilling brand loyalty in your contact center.